Thursday, 16 April 2015

What I never knew about working as an account manager


Klik hier voor de Nederlandse versie.

A few years ago I created a LinkedIn profile, because I was told it could be useful for job searching in the future. For a long time I was not actively using my profile, and the only people checking my page were friends and family, and one curious researcher after I had a job interview with her. Until the day I changed my professional headline, you know, that one line of information about your current position below your name. The next day I was contacted by a recruiter who wanted to discuss a job opportunity as an account manager within a biotech company.

Okay, I am not saying that changing your professional headline on LinkedIn is the holy grail. I was actually very lucky to change it at the exact right time. It does show that LinkedIn can be a very good way to be found by recruiters or other people looking for employees, but only if you are actively using your profile! If you don’t change your personal page, like, comment, share, be recommended, whatever,..  you will never be found.

Coming back to the account manager position. Working in sales was something that never ever occurred to me. I did not think of myself as a business kind of person, so I never bothered to find out much about it. But since I was looking for a job, and a recruiter found me online, I started to wonder what this was all about, and why she thought I was a suitable candidate.

You can find information about account managers in general online. I think this article about pros and cons is very useful. In short, the salary is much, much higher compared to the average PhD salary in the Netherlands. I wish I could tell you numbers, but I was so shocked when the recruiter told me about the average salary on the phone, that I now don’t remember.


I do remember that there is a ‘base’ salary. If you excel and go beyond your weekly/monthly goals, you will get paid extra. You will also get a car, a laptop and a phone from the company (at least, in this specific case. I can imagine other companies will have similar arrangements, because you will need those things). There is a high performance pressure, and a lot of freedom. You basically plan your own work week: you decide which clients you visit, when you visit them, which new business relationships you build and when to do all the paperwork. The recruiter was also kind enough to point out that you can perfectly combine this kind of job with your family life, because you are in charge of your weekly planning... *Good organisational skills and willpower required* Also keep in mind that there is a lot of competition in this branch. In the end it is about selling your company’s products, and being more convincing than your competitors.


At that time, none of the required skills was mentioned on my LinkedIn profile (organisational skills had to be added after this event, because YES, I am good at that). I asked the recruiter why she thinks I am a suitable candidate, and she told me I have experience with certain techniques that are required for this job. She was mainly referring to flow cytometry, but also other cell work. The company she was recruiting for is selling products to research labs in the areas of immunology, stem cell research, neuroscience, cancer research and cardiovascular research. As an account manager for this company, I would have to know what the products are used for, and how to work with them. I would also have to discuss (and understand!) research plans with the respective research groups, and match their interests to the company’s products. And then convince them to make a deal. An account manager should also be able to demonstrate the products.

And basically that is where the lab work ends. Someone who decides to start commercial career, for example as an account manager, will not be very likely to go back to lab research. Saying goodbye to lab work is a difficult decision for me, because I have always enjoyed working in the lab. That is one of the reasons why I did not pursue this opportunity. Another reason is that I have always wanted to somehow make a difference (big or small) for underdeveloped countries regarding infectious diseases. A position as an account manager in a very western, modern and fast growing company that sells products to western and modern research groups (most of them not researching tropical infectious diseases) would soon lead me away from the path I actually want to follow. Despite that, this has been an eye opener for me. I am happy I now know more about working in sales with respect to life sciences, and I know this is not for me. At least not for now.

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